Shipping & Returns Policy
Live Animal Shipping
All live animals are shipped UPS Next Day Air for safe, fast delivery.
We ship Monday through Thursday only to prevent weekend delays. Orders placed before 5 PM Central often ship the same day for next-morning arrival.
When placing your order, you may request a preferred delivery date. While we’ll do our best to meet it, delivery dates cannot be guaranteed. Please ensure someone is home to receive your shipment.
If your animal has not arrived by 10:30 AM, please call or text (405) 604-3525 immediately so we can help resolve the issue. Once UPS marks a shipment as “delivered,” it is considered received.
Shipping to Canada 🇨🇦
We proudly ship reptiles directly to your door in Canada for a flat rate of $450 via UPS Overnight.
This rate includes all required documentation, CITES permits (if applicable), USDA veterinary certificates, Fish & Wildlife inspection, and full export preparation.
UPS handles all customs and inspection procedures for a seamless, door-to-door experience.
International Export Shipping
We export to most countries worldwide (minimum order $5,000 USD).
All international shipments are a flat $2,000, covering everything on our end—CITES permits, USDA veterinary certificate, Fish & Wildlife inspection, broker fees, export documentation, transport, and air cargo to your nearest international airport.
Select “Export Shipping” at checkout to begin your export order.
Live Animal Guarantee & Returns
All animals are guaranteed to arrive alive, healthy, and correctly sexed.
We also offer a 7-day satisfaction guarantee. If you’re not fully satisfied, contact us within seven days of delivery. You may return the animal for a refund minus return shipping costs, provided it is safely returned in good health.
Please note: The Live Arrival Guarantee is void if incorrect or incomplete shipping information is provided, or if the shipment is not received on the first delivery attempt.
Incubator Shipping & Damage Policy
Every incubator is carefully inspected, tested, and securely packaged before shipment.
Please inspect your delivery upon arrival.
If there is visible box or product damage, do not accept the shipment or note the damage with the driver before signing.
Failure to report damage at delivery limits our ability to file a claim or replace the unit. In these cases, replacement parts may be provided to correct minor cosmetic issues.
Dry Goods Return Policy
You may return eligible dry-goods within 30 days of delivery.
To qualify, items must be unused, in original packaging, and accompanied by proof of purchase.
To start a return, email Orders@WilbanksReptiles.com.
If approved, we’ll send you a return label and instructions. Items sent back without prior authorization will not be accepted.
Please inspect your order upon arrival and contact us immediately if any item is damaged, defective, or incorrect so we can make it right.
Non-returnable items: perishable goods, custom or personalized products, and gift cards.
Approved refunds will be processed to your original payment method after the item is received and inspected. Please allow time for your bank or card issuer to complete processing.
