Live Animal Return Policy
At Wilbanks, Inc. we strive to please every customer in every way. We want you to be happy with any animal purchased from us and we are here to help with questions, concerns or just general care advice. In most cases we will be able to accommodate return requests to ensure your experience with Wilbanks, Inc. exceeds your expectations.
All of our animals are Captive Bred right here at our Oklahoma City facility. Therefore the babies we sell are generally very tame and friendly. Most temperament problems are very short term and will resolve once the animal is adjusts to its new environment. In some cases we will agree to an exchange for temperament after we have exhausted other efforts. Ocassionally when a reptile is moved into a completely new environment feeding issues can arrise. We take these very seriously and will be here every step of the way to help resolve these issues. If we have tried to resolve the feeding issue and the animal still will not eat, we will be happy to exchange the animal for you. We will send you a return label and once the animal is received we will ship your replacement animal.
We cannot offer any cash refunds or credit card refunds for any reason, exchange only. No refunds on any payments. Any disputes must be handled outside of the credit card charge back process. All returns of live animals are strictly at the discretion of Wilbanks, Inc. We cannot guarantee your husbandry practices and therefore there is no guarantee longer than 24 hours. We must be notified within 24 hours of any concern for an exchange to be considered. Once an exchange is agreed to by Wilbanks, Inc. we will send you an invoice for the shipping payment to be made prior to us sending the return labels. Upon receipt we will email you a Fedex return label to return your animal to us. Once we receive the animal we will make arrangements to ship your exchange animal to you.
Live Arrival Guarantee
All animals are guaranteed to arrive to you alive, in good condition and correctly sexed. If you are not satisfied with your purchase, we will replace any animal for the cost of the return freight if notified within 24 hours of receipt.
The Live Arrival guarantee is VOID if we are provided incomplete or erroneous shipping information. Remember these are live animals, please be thorough and provide us with complete and correct shipping information so that your shipment will arrive at the scheduled time.